What Our Customers Think About Us

At PhiGEM we place the highest level of importance on providing expeditious customer service, the delivery of quality products and working alongside you to appease the end user.

We request feedback after all of our transactions. We’re pleased to provide a summary of the results. The summary is unfiltered and covers every survey since January 1st of this year. This has allowed us to recognize our strengths and understand how we can continue to improve to better serve you.

The results have provided us with concrete views regarding your opinions about our performance, culture, relationships, how we go about our work and where we are headed.
Your feedback is invaluable and offers us the opportunity to improve performance in areas that are most important to us, your comments will be used as the basis for ongoing discussions between managers and staff over the coming years.

The entire PhiGEM team would like to thank you for taking time to respond to our survey. We are committed to improving our performance. We look forward to continuing to grow our business relationships and the opportunity to commence new ones.

Thank you again for your honest feedback and the opportunity to be of service.

According to you, here’s how we rank on a scale of 1 -5:

  • Customer Service: 4.8
  • Professionalism: 4.8
  • Quality of Parts: 4.6
  • Understanding of Needs: 4.7
  • Our People: 4.8
  • Price: 4.6

98% of our customers are very likely to continue doing business with us.

PhiGEM Parts is a reliable source for medical equipment replacement parts, browse through our database which is constantly updated with new medical imaging parts.


Author: Josh Glas Josh Glas


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